Description
Understanding Others: Everyday counselling techniques.
This eLearning course is an introduction to essential counselling skills in a work setting. It is for anyone looking to develop and enhance their counselling skills to improve how they relate and communicate with others, and to feel confident about supporting people they work with.
What's included?
In this interactive and engaging eLearning, you’ll be introduced to key counselling concepts and skills, including active listening, open questions, curiosity, reflexivity and collaborative goal setting. You will watch a series of scenarios which demonstrate how to apply these skills in a work setting.
At the end of each topic there are downloadable resources that include a summary of the learning and practical tool-sheets.
How long is it?
There are six topics. Each topic takes anything from 30-60 minutes to complete, depending on how much time you take to reflect and practise what you have learnt.
Certificate
By completing/passing this course, you will attain a Relate CPD certificate.
Objectives
Objectives
1. Skills of the supportive role
We’ll guide you through best practice for starting any supporting relationship and demonstrate one of the most essential communication skills in counselling - active listening.
-
Establish a clear and safe start with people you support
-
Set out the scope and boundaries of your role
-
Recognise how active listening skills can help you in your work
2. Getting to know the self and others
You’ll get the opportunity to think about your personal attributes and the beliefs of others, and the impact of this dynamic on the supportive relationship.
-
Think about your strengths; how you see yourself and how others might see you
-
Learn about the concept of 'life positions' and how they might influence the way you support others
3. Systemic ideas
You’ll be introduced to systemic theories that seek to explain the wider influences on our feelings and behaviours. You’ll learn how curiosity and reflexivity can help you to have better supportive conversations.
-
Learn that we are all part of many different systems
-
Explore about how values and beliefs influence feelings and behaviours
-
How to get curious and use reflexivity to bring a new dimension to your conversations
4. Change, transition and loss
You’ll learn about the change journey, loss cycle and coping strategies that people use to deal with emotional changes in their life, and how to better understand and support them.
-
Recognise what the different stages of the change journey are in relation to emotion
-
Explore different types of scoping strategies including “skating on ice”
-
Identify strengths and resources to use for yourself and others
5. Identifying and setting goals
This topic introduces some key collaborative goal setting models that will help you to support change with others.
-
Recognise different goal setting models and techniques
-
Identify which models to use in order to set achievable goals with others
-
Recognise the skills involved to support decision making using different goal setting models
6. Endings
The final topic covers the key factors involved in ending supportive relationships well and the importance of self-care.
-
Identify what key factors are involved when ending supportive relationship
-
Explore best practice methods to suit different styles of ending
-
Recognise the importance of self-care
Certificate
By completing/passing this course, you will attain the certificate 2024 Certificate
Content
Unless otherwise stated, Relate owns the copyright and any other intellectual property rights to all material on this website and in our publications (or are licensed to use the same). Materials include, but are not limited to, the design, layout, look, appearance, graphics, photography and documents on this website, as well as other content such as articles and other text.
Permission to use content from this site is not granted. No part of the material may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system, without prior written permission from Relate. Relate grants the user the right to use the material by downloading, storing and making copies for private use only.
None of the above grants any person the right to copy or substantially include any of the material in a published work, whether consisting in physical, electronic or whatever form, without prior written consent from Relate.
Written requests to use the information available on this website should be emailed to ask.myrelate@relate.org.uk
Material on myrelate.learnupon.com may be changed, terminated, or updated without notice. Relate may make improvements and/or changes in the services provided via this site at any time without notice.
We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely.
Outbound external links on this site are not under our control and we are not responsible for the contents of any linked site, or any links contained within that linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement by Relate.
Links
Links on this site will let you leave the MyRelate e-learning portal. The linked sites are not under the control of Relate and we are not responsible for the contents of any linked site, or any links contained within that linked site. Relate is providing these links as a convenience and the inclusion of any link does not imply endorsement by Relate.
Warranty Disclaimer
Relate uses reasonable care in compiling and presenting the information found on this site. Relate does not assume liability for any errors or omissions in the content on this site or any third party site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links. This site and all information within it are provided on an “as is” basis without any warranties of any kind, express or implied. Relate expressly disclaims liability for errors or omissions in the information found on this Site.
Availability of this website
Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time.
We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use.
Confidentiality and data protection
Relate is committed to keeping your personal information safe and we recognise the importance of being clear about how collect your personal data, how we process it and how we intend to use it. Please read our privacy policy for detailed information on this.
Complaints
If you think we're doing something wrong, we will take it seriously.
A complaint is a formal expression of dissatisfaction about the standards of service, actions or lack of action by Relate, and our complaints procedure will tell you how to make one.
Shopping Cart
Your cart is empty